# Privacy Policy

**Effective Date: December 1, 2025**

This Privacy Policy describes how **7Lime Cleaning LLC** ("we," "us," or "our") collects, uses, and protects your information when you use our residential cleaning services or visit our website at **7lime.pro**.

### 1. Information We Collect
- **Personal Information**: name, phone, email, service address (St. Johns, Nocatee, St. Augustine, Jacksonville area), payment details (processed via Zelle/Venmo — we do not store card data), lockbox/alarm codes, pet info, special requests.
- **Service Details**: home size, number of bedrooms/bathrooms, cleaning frequency, preferred products, notes.
- **Website Data & Cookies**: IP address, browser type, pages visited, time spent. We use cookies and Google Analytics to improve the site. You can disable cookies in your browser anytime.

### 2. How We Use Your Information
- Schedule and perform cleaning services (regular, deep, move-in/move-out, Airbnb turnover)
- Send confirmations, reminders, and updates via call/text/email
- Process payments and refunds
- Improve our services and website
- With your consent — send special offers and promotions

### 3. Sharing Your Information
We **never sell** your data. We only share with:
- Trusted partners (payment processors, scheduling tools) who are bound by confidentiality
- Law enforcement if required by law

### 4. Data Security
We use reasonable security measures to protect your information. No online transmission is 100 % secure, but we do our best.

### 5. How Long We Keep Your Data
Typically 7 years after your last cleaning (for tax and legal compliance in Florida), then securely deleted.

### 6. Children’s Privacy
Our services are not for children under 13. We do not knowingly collect data from children.

### 7. Your Rights
- Unsubscribe from marketing anytime (reply STOP or click unsubscribe)
- Request access, correction, or deletion of your data
- California residents: contact us to exercise CCPA rights (we do not sell data)

### 8. Changes to This Policy
We may update this page. The latest version will always be here with the new effective date.

### 9. Contact Us
**7Lime Cleaning LLC**
Email: 7limecleaning@gmail.com
Phone/Text: (904) 599-4590 (9 AM – 8 PM daily)
Website: https://7lime.pro

We reply within 5 business days.